Privacy Policy melati188 – Member Personal Data Protection

This Privacy Policy is issued by melati188 ("we", "Platform" or "melati188") and applies to all users who access the melati188.fun website, use the melati188 mobile app, or interact with any services we provide ("Services").

We understand that privacy is of utmost importance to every individual, especially when it involves financial and online entertainment activities. That is why melati188 has built our entire data management infrastructure on the principles of transparency, user control, and rigorous security.

This policy should be read together with the melati188 Terms and Conditions and our Responsible Gaming Policy. By registering an account or continuing to use melati188 Services, you consent to the collection and use of information as described in this Privacy Policy.

Melati188 complies with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We continually strive to ensure our data handling practices meet or exceed applicable legal requirements.

Melati188 collects two main categories of information: information you provide directly to us, and information collected automatically through your use of the platform.

Information You Provide Directly:

• Identity Information: Full name, date of birth, identification number (MyKad/Passport), gender and nationality.
• Contact Information: Email address, mobile phone number, and current residential address.
• Financial Information: Bank account number, bank name, account holder name and registered digital wallet details for deposit and withdrawal purposes.
• KYC Verification Documents: Copies of identity cards, passports, or verification documents submitted during the identity verification process.
• Account Information: Username, password (stored in encrypted form) and account preferences.

Automatically Collected Information:

• IP address, device type, operating system, and web browser type used.
• Game session history, access dates and times, and pages visited.
• Financial transaction data including deposit amounts, withdrawals, and wagering.
• Geolocation data at the country or regional level for legal compliance purposes.
• Cookie information and related tracking technologies (further details in section 7).

Personal data collection at melati188 takes place through the following channels:

• Account Registration : Information you fill in when creating a new account at melati188.
• KYC Verification: Documents you upload for identity verification purposes to meet compliance requirements.
• Financial Transactions: Details collected automatically when you make a deposit or withdrawal through various payment methods.
• Platform Usage: Data collected automatically while you browse the melati188 website or use the melati188 app.
• Customer Support: Information you share when interacting with our support team via live chat or email.
• Affiliate Program: Information received from authorised marketing partners when you register through their referral links.

All personal data collected by melati188 is used for legitimate and transparent purposes. The following is a complete list of the purposes for which your data is used:

We will not use your personal data for any other purpose without first obtaining your specific consent. If you do not agree to the use of your data for marketing purposes, you may withdraw that consent at any time through your account settings.

Melati188 takes its responsibility to protect your personal information seriously. We does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

However, in certain limited situations, your information may be shared with the following parties:

• Payment Service Providers: Transaction information that must be shared with payment processors, banks and digital wallet providers to complete your financial transactions.
• Technology Service Providers: Companies that provide technical infrastructure, server hosting, and analytics services that support the operation of our platform.
• Regulatory Authority: Information required by regulatory bodies, law enforcement agencies or courts in accordance with applicable legal requirements.
• Identity Verification Service: Third-party KYC service providers used to verify member identities for compliance purposes.
• Game Service Providers: Our game software providers may receive the game data necessary to run games properly.

All third parties granted access to your data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes. melati188 conducts regular reviews of all service providers to ensure compliance with required data protection standards.

The security of your personal data is the top priority of melati188. We implement multiple layers of technical and organisational security measures to protect your information from unauthorised access, loss or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and melati188's servers is encrypted using the latest TLS/SSL protocols.
• Secure Password Storage: Your password is never stored in plain text — we use strong cryptographic hashing algorithms.
• Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access.
• 24/7 Monitoring: Our threat detection system monitors platform activity around the clock to identify any suspicious activity.
• Internal Access Controls: Only authorized melati188 staff may access member personal data, and only to the extent required for their duties.
• Regular Security Audits: melati188 conducts regular penetration testing and security audits through independent cybersecurity firms.

While we employ the best available security measures, no digital system can be guaranteed completely secure against all threats. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.

Melati188 uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage patterns, and deliver more relevant content to you.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us identify and resolve issues.
• Functional Cookies: Saves your preferences such as language, display settings and game preferences for your convenience.
• Analytics Cookies: Used to understand usage patterns and help us continuously improve the platform.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect specific functions of the melati188 platform. For more information on managing cookies, please refer to the help section of your web browser.

As a data subject, you have the following rights regarding your personal information held by melati188:

To exercise any of the above rights, please contact the melati188 support team via live chat or email. We will process your request within 30 business days from the date of receipt. In complex cases, this period may be extended to up to 60 days, with notification provided to you.

Melati188 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by law. The applicable retention periods are as follows:

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date in accordance with financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the verification or account closure date.
• Activity & Security Log: Retained for 2 years for investigation and fraud prevention purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Upon expiry of the designated retention period, your personal data will be securely deleted or anonymized using methods that ensure it cannot be recovered or re-identified.

In operating the global operations of the melati188 platform, your personal data may be transferred to, stored, or processed in countries outside Malaysia where our service providers operate.

When cross-border data transfers are required, melati188 ensures adequate protections are in place through the following mechanisms:

• Standard data transfer agreements compliant with international data protection requirements.
• Data protection impact assessments for transfers to countries that have not received adequacy recognition.
• Use of service providers with internationally recognised data security certifications.

Melati188 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.

If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered an account at melati188 are requested to contact us immediately.

Melati188 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or newly introduced platform features.

Any material changes to this Privacy Policy will be communicated to you via in-platform notifications and your registered email address, at least 14 days before the changes take effect. We encourage you to review this page periodically to stay informed about how we protect your information.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of melati188 Services after the effective date of any changes constitutes your acceptance of the updated version of the Privacy Policy.

If you have any questions, concerns, or complaints regarding how melati188 handles your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly from the melati188 website or app – the fastest way to get an immediate response.
• Privacy Email: [email protected] – for written enquiries requiring a detailed response regarding your data.
• FAQ: Visit page FAQ us for answers to the most frequently asked privacy questions.

We are committed to responding to all privacy-related inquiries within 3 business days. For formal data subject rights requests, the processing period is up to 30 business days.